GenieKnows Privacy Department
- GenieKnows Inc
- ATTN: Privacy Officer
- 11 Morris Drive, Suite 205
- Dartmouth, Nova Scotia, Canada
- B3B 1M2
- Email: privacy[at]genieknows.com
Why We Collect Personal Information
We collect Personal Information to help us deliver a superior level of service. It enables us to give you convenient access to our search services, advertising services and publisher services, and helps us keep you updated on special offers, news, and the latest information on GenieKnows products and services that you might like to hear about.
Information We Collect & How We Use It
There are a number of situations in which your Personal Information may help us give you better service.
Information Automatically Collected by our Website
Like many websites, we collect and analyze certain user behavior on our website and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, the date & time, and search queries. We also collect information regarding user activities on our website. We use this information to analyze website traffic, improve the performance of our search Services, improve our geo-targeted advertising services, administer the website and prevent fraud. This helps us to determine how best to provide useful information to users and to understand which parts of our website and Services are of most interest to them.
Cookies and Web Beacons
If you register to become an advertising customer or distribution partner of GenieKnows, we will use the personally identifying information you provide (your company name, billing information and contact information) to contact you about your account when necessary. We use this information only for billing purposes, to fill your orders, and to deliver the services you have requested. If we have trouble processing an order, we will use this information to contact you. In some of our email messages, web pages and search results we use a “click-through URL” linked to content on the GenieKnows website. When a recipient clicks one of these URLs, they pass through a web server before arriving at the destination webpage. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
If you provide Personal Information to us by sending us email, letters or faxes or by calling us, we will use that information to respond to your question or request for information. We may ask for your Personal Information when you’re discussing a service issue on the phone with a customer services associate, registering to become a customer, participating in an online survey, or purchasing our products and services. At such times, we may collect Personal Information relevant to the situation, such as your name, email address, phone number, and contact preferences; your credit card information; and information relating to a support or service issue.
We may provide you the opportunity to participate in contests or surveys. If you participate, we may request certain Personal Information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code). We use the survey data to improve our Services, and may publicize the results as a public service. The publicized results will not include any personally identifiable information without your consent. We may use a third party service provider to conduct these contests or surveys. While this third party will have access to your Personal Information, it will be subject to confidentiality and only as necessary to conduct the services we have requested from them. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
When We Share Your Personal Information
We do not sell or barter your contact or Personal Information to anyone. There are times when GenieKnows makes certain Personal Information about you available to companies that GenieKnows has a strategic relationship with or that perform work for GenieKnows to provide services to you on our behalf. These companies may help us perform various business functions, including without limitation, improving the targeting of our advertisements across our network, fulfilling customer orders, processing payments, managing and enhancing customer data, providing customer service, assessing your interest in our Services, or conducting surveys. These companies are also obligated to protect your Personal Information in accordance with applicable law. Without such information being made available, it would be difficult for you to use our Services, receive customer service, provide us feedback to improve our Services, or access certain of our Services; and it would be difficult for us to continue improving our search and advertising Services. We will also share your Personal Information if we have a good faith belief that we are required to do so by law, that doing so is necessary to cooperate with law enforcement agencies, comply with warrants or subpoenas served on GenieKnows, enforce the Terms & Conditions, detect fraud, or otherwise protect the rights of GenieKnows, its employees and users of the Services.
How We Protect & Secure Your Personal Information
We take administrative, electronic, technical, and physical precautions to safeguard and secure your Personal Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The GenieKnows Site uses Secure Sockets Layer (SSL) encryption on all webpages where Personal Information is required, including but not limited to, our publisher and advertiser account pages. We also follow industry standards to provide security for your sensitive information once we receive it. You can help protect your Personal Information by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, don’t disclose your account information or password to anyone else, and make sure you use a secure web browser. Please be aware, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You should always use caution when submitting Personal Information online.
Access To Your Personal Information
We will provide you reasonable access and the ability to correct the Personal Information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your online account. If your personally identifiable information changes, or if you no longer desire our Service, you may correct, update, delete or deactivate it by making the change on your online account or by contacting us. You can also request a copy of your Personal Information and your account history by contacting us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Links To Other Websites
Our website includes links to thousands of other websites whose privacy practices may differ from those of GenieKnows. For example, our “People Search” and “Local Search” Services contain links to online services and provides contact information for individuals and businesses. GenieKnows does not control the websites of third parties that are linked from our Services, and is not responsible for information included in those services. If you submit Personal Information to any of those websites, your information is subject to their privacy statements. GenieKnows’s privacy statement applies only to its own Services, and does not apply to any other website. We encourage you to carefully read the privacy statement of any website you visit. GenieKnows is not responsible for the privacy practices or the content of other websites.
Privacy Statement Compliance
If you feel that we have not complied with this privacy statement, please contact us using the information supplied above.